Conversation Starter Scripts for School Nurses
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Hopefully Helpful School Nurse Tip: SCRIPTS - can enhance communication by providing consistency, ensuring key points are covered, and improving customer interactions. They help deliver a unified message, maintain professionalism, and handle various scenarios effectively.
PERPETUAL POST
I've decided this will be a perpetual post about all about scripts for school nurses! There are so many and instead of writing individual posts, I will just keep adding to this one :)
Why School Nurses Should Use Starter Scripts?
School nurses can benefit significantly from using communication starter scripts in specific situations. By having a starter script in place, school nurses can maintain composure and professionalism, even in high-stress situations, leading to better communication.
Communication scripts prove invaluable when discussing sensitive health topics with staff, students or their parents. Addressing issues such as chronic illnesses, mental health concerns, or medication management requires a delicate approach.
A well-crafted script allows the school nurse to choose words carefully, providing accurate information while maintaining empathy and respect for privacy. This consistency in communication helps build trust between the nurse, students, and their families, fostering a supportive and understanding environment within the school community.
Ultimately, utilizing communication starter scripts in certain situations enables school nurses to navigate complex conversations with precision and compassion, ensuring the well-being of students and promoting effective health communication.
It's crucial for school nurses to have a clear idea of what they want to say before starting a conversation for several reasons. I won't go in depth right now, but here are a few key reasons:
1. Clarity and Precision
- Clear Communication
- Focused Message
2. Professionalism
3. Efficiency
- Time Management
- Prioritization
4. Responsiveness
- Anticipate Possible Questions
5. Relationship Building
- Empathy and Support
- Consistency
If you don't have a script in place, then at least take a few minutes to think about what you want to say and how you want to say it.
I've used so many "starter scripts" over the years; both verbal and written. They help me guide the conversations into the right direction. I'll start off by sharing a simple one that I use multiple times a day. You can use it or switch it up to make it work for you.
Do you have stress out over the thought of making a phone call to a parent?
Having a phone script (general outline) to get the conversation started might help. I typically start every call the same way....
"Hi, this is (how you are referred to), the nurse at School Name,
can I speak with (parent first name, last name)?"
Then, get to your point... Here are a few options:
- No worries, I'm just calling because ...
- "I'm calling because I have Student Name in the office and they are complaining of XYZ."
- "I'm calling because Student Name was in the the office. I wanted to let you know that during PE class XYZ. We've (insert assessment and treatment here). Just calling with a heads up so you can follow up with them when they get home from school."
- "I'm calling because Student Name was in the office for XYZ. They want to go back to class now, but I want you to talk with them first and then we can decide. I'll need to talk wit you after you talk to Student Name, OK?"
As you can see, this list alone could go on and on! Once you have your routine down, then making parent phone calls will feel like a breeze! Good luck!
Are you even a school nurse if you haven't been asked to call home or talk to a student about significant body odor issues? I like to start by contacting the parents via email first, and the wording I use is listed below—feel free to adjust it to fit your needs. I always BCC the staff member who asked me to address the issue so they are aware of the email.
Sometimes I receive a response from the parent with appreciation and more background information. However, many times I do not get a response back. I follow up with the teacher via email a few days later to see if the body odor issue has been resolved, and more often than not, it is! If there are still issues, I send a pass for the student to come to my office, explain the email and concern, and offer the same services I outlined in the email to their parents, including access to spray deodorant to use in my office if they wish.
I always use a relaxed tone, and usually, the students are receptive. There have been times, though, when students deny services, and in those cases, I send an email to their counselor or school social worker to see if they have additional information or if they'd be willing to follow up.
By the way, I'm at the high school level. I hope this helps one of you! Good luck :)
I hope this message finds you well. I'm reaching out regarding a concern about Student Name's personal hygiene, which was brought to my attention by one of the teachers. I understand this can be a sensitive subject, and wanted to reach out to you directly to see how we can support you in addressing it. We want to help avoid any potential embarrassment or hurt feelings for your child, whether from direct or indirect comments made by others.
Please feel free to discuss this matter at home and let me know if you require any assistance or have any questions.
Below are some helpful school sponsored programs that you might be interested in:
- Moms Who Care program- they offer free hygiene products, clothing, school supplies and after school snacks
- The XXXX licensed behavioral health professional who can provide private, individual student counseling. Contact her for more information: XXXXX
Thank you for your understanding and cooperation.
Sincerely-
RESOURCES
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.png "What do school nurses say to parents, staff members, and even students during certain situations. Especially sensitive topics; Conversation scripts.")
