Why Strong Verbal and Written Skills Matter for School Nurses

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Good communication is one of the most important tools in a school nurse’s toolkit. Whether it’s a quick hallway conversation with a teacher or a formal email to a parent, strong verbal and written communication skills are essential in the school setting.

As a school nurse, you're often the bridge between health care and education. Clear verbal communication helps you explain health information, build trust, and work effectively with students, staff, and families. It also helps during crisis situations, where calm and clear directions are key.

Equally important is your written communication. From documenting student visits to writing health plans or 504 accommodations, your words matter. Well-written records support student care, demonstrate your professionalism, and can protect you legally if questions arise later.

Improving your communication skills not only makes your daily interactions smoother—it also strengthens your reputation as a knowledgeable, approachable, and reliable health professional in the school community.

Communication Tips for School Nurses

1. Use plain language.
Avoid medical jargon when speaking with students, parents, or school staff. Keep your explanations clear, simple, and age-appropriate.

2. Practice active listening.
Give people your full attention, nod to show understanding, and repeat back key points to confirm clarity—especially when discussing health concerns.

3. Document objectively.
Stick to the facts in written notes. Avoid opinions or emotional language. Example: “Student reports headache and nausea” instead of “Student looked miserable.”

4. Double-check your emails.
Read your messages aloud before sending to catch errors or unclear language. Keep emails short, friendly, and professional.

5. Set communication boundaries.
You don't have to be available 24/7. Use auto-replies or voicemail messages to clearly communicate when you'll return messages and what to do in emergencies.

6. Tailor your tone.
Match your tone to your audience—use a warm and supportive tone with students and families, and a more formal tone in documentation or official reports.

7. Keep confidential info secure.
Use secure systems for emailing or sharing student health details. Never discuss private info in hallways or over unsecured platforms.

8. Build relationships.
Consistent, positive communication builds trust. Take time to connect with your team—it makes collaboration easier when challenges arise.

Click the pic below to get some specifics on school nurse related conversation starters!